Guarantee & replacement policy

All tags are guaranteed by Bow Wow Meow for 5 years from the date of purchase against breakage and fading*.  

Our Bling tags are guaranteed against breakage and fading* for 5 years and for 1 year against the loss of any crystals during normal use*. 

*Conditions apply.
- A photo of the tag and in some cases the return of the tag, is required under the terms of this guarantee. Replacements, whereby a photo of the broken tag cannot be provided, are at the discretion of Bow Wow Meow.
- Please note that our replacement guarantee does not cover faded tags caused by the tag having been chewed, or where there are other items attached to the same split ring. This causes friction with the metal, causing the outer layers to wear away.  

We are not responsible for the accuracy of the information you have submitted.

If you have received a faulty tag or the incorrect colour or design to that which was ordered, please complete our Correction/Replacement form below, ensuring you include a photo of the tag received and we will gladly replace your tag free of charge. In the event of a claim under our guarantee, we will require a photo of the tag and may, in some instances, request return of the tag.

As our tags are deeply laser engraved, your order may arrive with some cloth fibres still attached, or even with a bold finish. If this is the case, simply wipe over your tag/s with a cloth (e.g polishing or jewellery) to smooth over the engraving and/or remove any excess fibres.

 

Delivery

Orders are sent in a standard DL size envelope by regular post to the delivery address provided**, normally within two business days of receipt of your order. There is no tracking available and a signature not is required on delivery. Please allow up to 14 business days for delivery outside Australia and up to 10 business days within Australia.

**PLEASE NOTE: We do not accept Parcel Locker or Parcel Collect delivery addresses due to orders being sent in standard envelopes. Re-delivery fees will apply should a Parcel Locker or Parcel Collect address be provided and your order returned to us.

If you have not received your tag after this time frame from the date of dispatch, please complete and submit our Correction/Replacement form or email info@mybowwowtag.com advising us of your coupon number.
- We will replace any tags lost in the post free of charge, provided the delivery address entered is correct and if they are reported to us within 45 days from the date of dispatch. A 25% discount will be provided for replacement tag/s if reported to us after 45 days.
- If you provided us with an incorrect or incomplete delivery address and your order is not returned to us, we will replace your tag/s at a 25% discount off our recommended retail price.
- If you provided us with an incorrect or incomplete delivery address and your order is returned to us, an administration fee of $5.00, plus the postage cost to resend your order to the correct address will apply and is payable by credit card or PayPal.

 

No payment required

As you have purchased your coupon from the distributor named on your coupon, you are not required to make any payment to us for the tag you are ordering. Should you wish to order another tag, please contact your Bow Wow Meow tag distributor to purchase another coupon. 

 

Ready to place your order? Please enter your coupon number to begin.